How do you empower intentional AI adoption that strengthens human culture?
THE CHALLENGE
Forsters is a leading London law firm that specialises in real estate and private wealth.
We were approached by the Head of Knowledge and CIO to help transform their Copilot deployment into something more lasting — a firm-wide shift in mindset, capability, and confidence, that brought every level of the firm along for the journey.
WHAT WE DID
We started with a discovery phase and close collaboration with stakeholders, followed by the design of a bespoke programme that was tailored to the real concerns, confidence levels, and working styles across the firm.
We then delivered core training to a pilot and three further cohorts of around 100 staff over three weeks, transforming confidence across all roles from senior partners to business services teams.
Alongside the training, we designed and deployed a custom Copilot agent to capture use cases and share insights and best practice firm-wide.
Finally, we delivered Train the Trainer and Champions programmes to sustain momentum and build Forsters' internal delivery capability.
IMPACT
+41%
Average confidence increase
Overall confidence using Copilot increased by 41% across all cohorts, with partners seeing a 111% gain.
53
Use cases logged in month one
53 experiments logged through the Mind over Tech Copilot agent in the first month, with a 92% success rate — evidence of a genuine culture of experimentation taking hold across the firm.
2.5hrs
Average weekly time saved
Measurable time savings reported across the firm, from 10 minutes per task to 7 hours on longer pieces of work.
"Mind over Tech brought credibility, warmth and a really practical approach. The way they designed and delivered the training was a really strong fit for our culture and what we were looking to achieve at Forsters."
